crickex123 Privacy Policy
Your personal information is our highest priority. This document describes in detail how crickex123 collects, uses, and protects your data.
Privacy Policy Introduction
Last Updated: January 2026. This policy may change from time to time. We will notify you by email of any important changes.
General Overview
crickex123 (www.crickex123.cam) operates a trusted online betting and casino platform for users in Bangladesh. By using our services, you agree to the terms of this privacy policy. When you visit our website, register, or use any of our services, certain information may be collected from you. This policy explains what information we collect, why we collect it, and how we keep it secure.
This privacy policy applies only to the crickex123 platform. We are not responsible for the privacy policies of third-party websites or services. We recommend that you read the privacy policy of any third-party service before using it.
1. What Information We Collect
Personal Identity Information
The information you provide at the time of registration may include:
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- National ID or passport number (for identity verification)
Financial Information
We collect the following information for transaction processing:
- bKash, Nagad, Rocket, or Upay account number
- Deposit and withdrawal history
- Transaction date and amount
- Bank account details (if required)
Technical Information
Information collected automatically when you use our platform:
- IP address and device type
- Browser type and version
- Operating system information
- Cookies and session data
- Login time and location information
Gaming Activity Information
To improve your gaming experience, we store:
- Betting history and results
- Preferred games and categories
- Bonus and promotion usage records
- Support chat history
- Account activity logs
2. Purpose of Data Use
How We Use Your Information
crickex123 uses your personal information only for specific and legitimate purposes. We never sell your information to third parties without your permission. The main purposes for which your information is used are described below:
- Account Management: Your information is used to create, verify, and keep your account secure.
- Transaction Processing: To complete deposit and withdrawal requests quickly and securely.
- Identity Verification (KYC): To confirm identity in line with fraud prevention and regulatory requirements.
- Service Improvement: To personalize your gaming experience and improve platform performance.
- Customer Support: To provide effective assistance through live chat and email.
- Security: To detect suspicious activity and keep your account secure.
- Legal Obligations: To comply with applicable laws and regulations.
- Responsible Gaming: To identify excessive gaming and provide support when needed.
3. Data Protection Measures
SSL Encryption
Our platform uses the highest-standard SSL (Secure Socket Layer) encryption technology. This ensures that all data exchanged between your device and our servers is encrypted and cannot be read by third parties.
Data Storage
Your information is stored on secure servers. Our databases are backed up regularly and advanced firewalls are used to prevent unauthorized access. Only authorized staff may view your information for specific purposes.
Two-Factor Authentication
To keep your account more secure, we offer Two-Factor Authentication. When enabled, an additional verification step is required at login, which prevents unauthorized access.
4. Cookies Policy
What Cookies Are and How We Use Them
Cookies are small text files stored in your browser. crickex123 uses the following types of cookies:
Essential Cookies
Required for the core functionality of the website. Stores login sessions, security tokens, and language preferences.
Analytics Cookies
Used to understand how users interact with the site. Tracks visit counts and behavior without revealing identity.
Preference Cookies
Helps remember your personal preferences, such as preferred games and display settings.
Marketing Cookies
Used to show relevant promotional content. These cookies can be disabled in your browser settings.
5. Data Sharing Policy
What We Do Not Do
crickex123 never does the following:
- Sell or rent your personal information
- Disclose information to third parties without authorization
- Share information with others for marketing purposes
- Collect unnecessary or disproportionate information
Limited Sharing When Necessary
Information may be shared only in the following situations:
- With payment processors (bKash, Nagad, Rocket, Upay)
- Under legal obligation, by court order or direction of authorities
- With security agencies in fraud investigations
- With authorized KYC identity verification providers
6. Your Rights and Choices
Your Rights Regarding Your Information
As a crickex123 user, you have the following rights over your own information. Contact our support team to exercise these rights.
Right to Access
You may request to know what information we hold about you and have the right to receive a copy of that information.
Right to Correction
If any information we hold about you is incorrect or incomplete, you may request that it be corrected.
Right to Erasure
Where there is no legal obligation, you may request deletion of your information after your account is closed.
Right to Restrict Processing
In certain circumstances, you have the right to request that processing of your information be restricted.
Right to Object
You have the right to object to marketing communications or certain types of data processing.
Right to Data Portability
You have the right to receive the information you have provided to us in a structured, easily readable format and to transfer it elsewhere.
7. Data Retention Period
How Long Information Is Retained
We retain your personal information for as long as it is necessary and legally required. The following general guidelines apply:
- Active Account: All information is retained while the account remains active.
- After Account Closure: Information required to meet legal and regulatory obligations will be retained for a specified period.
- Financial Records: Transaction information may be retained for an extended period in line with legal obligations.
- Inactive Accounts: For accounts that have been inactive for a long time, we may delete information after notifying you in advance.
Contact our support team for more details about data retention periods.
8. Protection of Minors
Restriction for Users Under 21
crickex123 is an adults-only platform. This service is available only to users aged 21 and above. We do not knowingly collect personal information from any minor.
We use an age verification process at registration. If we find that a user is under 21, their account will be closed immediately and any collected information will be deleted.
If you believe a minor has registered on our platform, please notify our support team immediately.
9. Changes to the Privacy Policy
How You Will Be Informed of Changes
crickex123 may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A prominent notice will be published on the website.
- The "Last Updated" date at the top of this page will be changed.
If you continue to use crickex123 after the updated policy is published, it will be assumed that you have accepted the new policy. If you do not agree with the changes, you have the option to close your account.
10. Contact Us
Privacy Requests and Inquiries
Contact us for any requests, questions, or complaints regarding your personal information. Our support team is available 24 hours a day, 7 days a week.
Live Chat Support
Support in Bengali is available 24/7. Use live chat for immediate assistance.
Email
[email protected]
For privacy-related matters, please email us with the subject line "Privacy Request".
For faster assistance
When submitting a privacy-related request, please include the following information — this will help speed up processing:
- Your registered email address
- Account username
- Type of request (view / correct / delete)
- Detailed description