How can I get help if gambling becomes a problem?

If you feel gambling is getting out of control, speak to us immediately in Bengali via our 24/7 live chat or email support@crickex123.cam. Our trained team will help you activate self-exclusion and take the next steps. Remember, asking for help is the most courageous step you can take.

🛡️ Safe Betting Commitment

crickex123 Responsible Gaming — Your Safety is Our Priority

When entertainment turns into a problem, we are here for you. Through deposit limits, self-exclusion, and 24/7 support, crickex123 ensures a safe and enjoyable gaming environment.

21+

For adults only

For players aged 21 or older

What is Responsible Gaming and why does it matter?

At crickex123, we believe online betting and casino games should serve purely as entertainment. Responsible gaming means maintaining full control over your time and money, keeping enjoyment within limits, and knowing when to take a break.

Gambling or betting should never be seen as a source of income. It is a leisure activity and always carries financial risk. Every player should therefore bet within their means and be mentally prepared for losses.

Our platform crickex123 provides players in Bangladesh with a range of responsible gaming tools — such as deposit limits, loss limits, session time limits, time-out, and self-exclusion. By using all these features, you can keep your gaming experience enjoyable at all times.

🔑 Core Principles

For players aged 21 or older only
Play for entertainment only, not in expectation of income
Only bet money you can afford to lose
Do not play under the influence of alcohol or while under emotional stress
Do not chase losses by placing more bets
Take regular breaks and set time limits

Our Protection Tools

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it ensures you cannot deposit beyond your budget. Increasing a limit takes 24 hours to take effect, while lowering one applies immediately.

Session Time Limit

Set a time limit for how long you play in one session. Once the set time is up, the platform will automatically notify you and, if needed, close the session. This is very effective for managing the habit of playing for long periods.

Time-Out

Need a temporary break? Take a time-out from 24 hours up to 6 weeks. During this time your account will not be active and no bets or deposits will be possible. Once the time-out ends, your account will reactivate automatically.

Self-Exclusion

If you feel gambling is getting out of control, apply for self-exclusion. The account can be kept closed for a minimum of 6 months or permanently. During this time, crickex123 ensures you cannot access the platform in any way.

Loss Limit

Set in advance the maximum amount you can lose within a given period. Once the limit is reached, placing further bets will not be possible. This protects you from suffering a large financial loss in a single day.

24/7 Support

Our live chat support is always ready for any questions or issues related to responsible gaming. Speak directly in Bengali with our expert team — day or night, at any time.

Warning Signs of Problem Gambling

If even one of the following signs applies to you, seek help immediately. This is not a sign of weakness — being aware of yourself is true courage.

Feeling a strong urge to place more bets in order to recover lost money
Being unable to control how much you play or how much money you spend
Hiding the extent of your gambling from family, friends, or colleagues
Betting with money set aside for bills, rent, or food
Neglecting work, studies, or family responsibilities because of gambling
Feeling restless, anxious, or irritable when you are unable to gamble
Taking out loans or borrowing money from others to gamble
Losing sleep due to thoughts about gambling or being unable to focus on daily tasks

⚠️ Emergency Support

If any of the above signs appear in you, please contact us immediately.

Live Chat:
24/7 support available in Bengali

Email:
[email protected]

Our trained support team will help you activate self-exclusion or any other protection tool you need.

Activate Protection Tools in 4 Easy Steps

Login

Account Settings

Go to your profile and click on the "Responsible Gaming" option.

Choose a Tool

Select deposit limit, time-out, or self-exclusion.

Confirm

Confirm the limit or protection — it will take effect immediately.

If you have trouble with the settings, send us a message on live chat and we will help you directly.

Protection of Minors

21+

crickex123 strictly provides services only to players aged 21 or older. Age verification is mandatory at the time of registration. If we find that a minor is using an account, that account will be closed immediately and all balances will be forfeited.

If there are minor members in your household, use parental control software on your device and never share your account login details. Build awareness about online betting and inform your family about the risks of gambling.

Frequently Asked Questions about Responsible Gaming

After logging in to your account, go to Profile Settings and find the "Responsible Gaming" section. There you will find options to set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Lowering a limit applies right away, but increasing a limit requires a 24-hour waiting period. If you have any trouble, contact us via live chat.

No, activating self-exclusion will not cause your account balance to be lost. You will be able to make a withdrawal once the self-exclusion period ends. However, placing bets or making deposits will not be possible during the exclusion period. For any questions about your balance, email [email protected].

A time-out is a temporary break — from 24 hours up to a maximum of 6 weeks. Once the set period ends, the account is automatically reactivated. Self-exclusion is longer-term — the account can be kept closed for a minimum of 6 months or permanently. If gambling is becoming a serious problem, self-exclusion is the right step.

crickex123 strictly follows a 21+ age policy. Age verification is mandatory at the time of registration. For suspicious accounts, we may request identity documents. Parents can install parental control software on their devices and keep their account login details secure. If you suspect a minor is using an account, notify us immediately at [email protected].

After a self-exclusion period ends, the account does not reactivate automatically. You will need to contact our support team via live chat or email. The support team will confirm that you are genuinely ready and have decided to play responsibly. After that, a cooling-off period may apply.

If you feel gambling is getting out of control, speak to us immediately in Bengali via our 24/7 live chat or email [email protected]. Our trained team will help you activate self-exclusion and take the next steps. Remember, asking for help is the most courageous step you can take.